Refund policy

Return & Refund Policy

Last Updated: July 2026

At Aesthetic Stacks, we want you to love every purchase. If you're not completely satisfied, we're here to help with a simple and transparent return process.

Eligibility for Returns

We accept returns within 3 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • The product must be in its original condition.

  • Proof of purchase or order number is required.

Items returned after 3 days of delivery will not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Worn or washed clothing

  • Products with stains, odors, or damage caused by the customer

  • Items without original tags or packaging

  • Customized or personalized products

  • Sale or clearance items (unless damaged or defective)

Damaged or Incorrect Items

If you receive:

  • A damaged item

  • The wrong product

  • A defective product

Please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

Once verified, we will arrange a replacement or full refund at no additional cost.

Size Exchange

Please check our Size Guide carefully before placing your order.

If the size doesn't fit, we offer a size exchange within 3 days of delivery (subject to stock availability).

The item must be:

  • Unused

  • Unwashed

  • In original condition with tags attached

Customers are responsible for return shipping charges unless the wrong size was sent by us.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet.

  • Shipping charges are non-refundable unless the return is due to our mistake.

Order Cancellation

Orders can only be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We sent the wrong item.

  • The product arrived damaged or defective.

We recommend using a trackable courier service for returns.

How to Request a Return

To request a return or exchange, please contact us with:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if applicable)

Our support team will guide you through the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support.

Aesthetic Stacks

📧 Email: astheticstacks@gmail.com

📱 WhatsApp: +92 3196019900

🕒 Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (PKT)

Our Promise

We are committed to providing premium-quality oversized tees and streetwear. Every order is carefully inspected before shipping to ensure you receive products that meet our quality standards. Your satisfaction is our priority, and we'll do our best to resolve any issues quickly and fairly.